Westace Customer Support

Having trouble with your Westace login? Here are the most common solutions:

• Forgotten Password: Use the password reset link on the login page. A reset email arrives within minutes.
• Account Locked: After multiple failed attempts, accounts are temporarily locked. Wait 15 minutes or contact live chat.
• Verification Pending: New accounts may require email confirmation before the first login.
• Two-Factor Issues: If your authenticator code is not working, ensure your device clock is synced correctly.

Questions about making a Westace deposit? Find answers below:

• Minimum Deposit: Most methods accept deposits from as little as €10.
• Deposit Not Credited: Card deposits are usually instant. If delayed, check your bank statement and contact support with a screenshot.
• Declined Transaction: Your bank may block gambling transactions. Contact your bank or try an alternative method like e-wallets.
• Westace Payment Methods: We accept Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, and bank transfers.

Everything you need to know about Westace withdrawals:

• Processing Time: E-wallet withdrawals process within 0 to 24 hours. Card and bank transfers take 1 to 5 business days.
• KYC Verification: First withdrawals require identity verification. Upload documents via your account for faster processing.
• Withdrawal Limits: Standard accounts can withdraw up to €5,000 per day. VIP members enjoy higher limits.
• Pending Status: Withdrawals may show as pending during the review period. This is standard procedure.

Need help with your Westace bonus or promo code?

• Welcome Bonus: New players receive 200% up to €4,000 across their first 3 deposits. Wagering requirements apply.
• Promo Code Not Working: Ensure the code is entered exactly as shown, without spaces. Check if the promotion is still active.
• Bonus Not Credited: Some bonuses require a minimum deposit. Check the terms or contact support.
• Wagering Progress: View your current wagering progress in the My Bonuses section of your account.

Experiencing technical difficulties? Try these solutions:

• Game Not Loading: Clear your browser cache and disable ad blockers. Try a different browser or device.
• Disconnected Mid-Game: Your game state is saved. Simply log back in and resume from where you left off.
• Slow Performance: Close other tabs and applications. Ensure you have a stable internet connection.
• Mobile Issues: Update your browser to the latest version. The Westace app works best on iOS 14+ and Android 10+.

Westace is committed to responsible gambling. We offer several tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits in your account settings.
• Session Limits: Configure alerts to remind you after a set playing time.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform.
• Reality Checks: Receive periodic notifications showing your session duration and balance changes.
• Support Resources: We partner with organisations that provide confidential support for problem gambling.